Silicon ServiceSM FullExpress provides comprehensive system support to help you maximize return on your equipment investment, with the accelerated on-site response many businesses need. This program delivers four-hour, on-site support, telephone support from our call center experts, and remote hardware and software diagnosis.
FullExpress Features
- 5x9 Telephone Support
- 5x9 On-Site Support and Parts Availability
- On-Line Support Tools
- Software Updates
- Information Services
- Pipeline
This Silicon Graphics bimonthly technical newsletter provides technical tips and suggestions to save you time and help you be more productive.- Cray Research Service Bulletin (CRSB)
Cray's monthly newsletter of service information is mailed to you and is also available electronically; this includes information on known problems and workarounds, and the latest information on software and hardware service.FullCare Extended Warranty
FullExpress is available as an extended warranty program with system purchase. The FullExpress Extended Warranty may be purchased for a term of one to five years.
This support program is available on all systems in most locations. Response times and availability may vary by geographic location. Contact your local Silicon Graphics sales office for more information.